A fresh report by Paul McDougall posted on The International Business Times website, Dec. 14, says that in the just over one year period since the well-publicized botched rollout of Obamacare on Healthcare.gov, “potentially serious glitches remain.” This quote in the IBT report comes directly from Robert Booz, Vice President and an analyst at Gartner – a consulting firm. Booz, prophetically adds, “It’s the holiday season and people have put off enrollment to the last minute, so there is going to be a crunch.”
McDougall’s IBT article additionally relates, since 2013, “more than 6 million consumers have purchased health insurance, many for the first time, through HealthCare.gov and the site’s performance has markedly improved. But with Monday’s deadline looming for individual enrollment for 2015 coverage, this weekend marks the first big stress test since a new tech team overhauled HealthCare.gov.”
The Open Enrollment period for new purchasers on Healthcare.gov began this past Nov. 29. As things stand now, those who still have plans obtained through the website do not need to act in any way to retain that plan. Heathcare.gov does permit people in some states to purchase their plans directly, or it redirects them to websites controlling their own health insurance marketplaces. Those too have had widely publicized issues. For example, Oregon recently fired Oracle, and then went to the federal site.
IBT also says, 1.3 million plus health insurance customers have relates more than 1.3 million consumers have selected plans since open enrollment began. On top of now well-known computer delays in the Fall of 2013, with Helathcare.gov, call centers greeted potential customers with messages to try telephoning at another time. Backup call centers, according to IBT, were equally overwhelmed. IBT also reveals, “Software glitches prevented the calculation of subsidies for those lucky enough to get through, and many individuals who thought they’d bought a plan later found out otherwise from their insurer.” For his part, Booz says, “It’s not going to crash and burn this time.”