During the height of the rollout fiasco last fall, President Obama considered ending Healthcare.gov and starting at the beginning. This according to a report in Time Magazine. The revelation further highlights the total confusion facing the White House and federal health officials during that period. Adding to the debut disarray, no one seemed to know how many users the site could handle during its initial online days. Journalist Steven Brill writes: “[A] fact that would have been clearer had officials created a ‘technical dashboard’ to monitor site operations.”
Brill adds, no one in meetings had any idea whether the technology worked. Obama and his staff didn’t seem to be inclined to get below the surface and find out why.